Refunds and cancellations
Last updated 28 October 2026. NilObs is run by Sea N Shore IT Solutions LLP, India, which issues all refunds.
Failed AI answers
If an AI answer, photo check or grade fails or never arrives, the credits it cost are returned to your wallet automatically. A photo that isn't of a ship, its equipment or a shipboard record is refunded the same way.
Payment problems
If you paid but the credits or plan didn't arrive, or you were charged twice, email us with the date and amount. We'll add what you paid for, or refund the payment in full, usually within 2 working days.
Changing your mind
- Top-ups and the Voyage pass: within 7 days of buying, if you haven't spent any of the credits it gave you, we'll refund it in full.
- Plans: within 7 days of buying, if you've used fewer than a quarter of that plan's first month's credits, we'll refund it in full and move you back to Free.
- After that, purchases aren't refundable, but paid credits stay in your wallet as described in the terms.
Cancelling
Plans are paid up front. Unless you chose Renew automatically when buying, they don't renew, so there is nothing to cancel and you'll never be charged again unless you buy more. With auto-renew on, you can turn it off any time under Plans & credits; no further charges are taken and the time already paid for runs to its end. If a renewal was charged after you'd asked us to stop it, or you didn't mean to keep auto-renew and haven't used that renewal's credits, email us within 7 days of the charge and we'll refund it in full. When a plan ends you move to the Free plan and keep your XP, streak and saved work.
How refunds are paid
Refunds go back to the way you paid, through Razorpay. Once we've issued one, banks usually take 5 to 10 working days to show it. Credits from a refunded purchase are removed from your wallet.
Deleting your account
Deleting your account erases its credits and plan. If you have paid credits left that you'd like refunded under this policy, email us before you delete it.
Asking for a refund
Email adityaps700@gmail.com from the address you sign in with, saying what you bought and when.